Get in Touch With Us
Have a question, a correction or some feedback? We would love to hear from you. Every message that reaches us is read by a real person, and this page explains the simplest way to contact us and what happens next.
How to reach us
The quickest way to contact us is by email. Write to [email protected] and tell us what is on your mind. We use one shared inbox, so there is no need to work out which department to contact. Your message will be passed to the right person.
What to include in your message
A little detail at the start saves time for both of us. Where possible, please include:
- A short subject line, such as "Correction request" or "General question"
- The web address of the page you are writing about, if it relates to something specific
- A clear description of your question or the issue you noticed
- A screenshot, if it helps to show what you saw
When you can expect a reply
We aim to reply to most messages within two working days. Some questions take a little longer, especially if we need to check facts before answering. If you write over a weekend or a bank holiday, we will get back to you once the working week begins again.
Spotted something that looks wrong?
Information can change quickly, and we care about getting it right. If a detail on one of our pages looks out of date or inaccurate, please let us know. Tell us what you found and, if you can, where you saw the newer information. We review every correction request and update pages when the evidence supports a change.
What we cannot help with
We are an independent information website. That means we cannot access accounts you hold with other websites, handle payments, or settle disagreements between you and another company. If your question falls outside what we can do, we will try to point you towards someone who can help.
Your information and our rules
When you email us, we only use your details to read and reply to your message. You can find out how we store and protect personal information in our Privacy Policy. For the general rules that apply to using this website, please read our Terms of Use.
Thank you
Feedback from readers helps us make this website clearer and more useful for everyone. Whether you are asking a quick question or sharing a detailed suggestion, thank you for taking the time to get in touch. We look forward to hearing from you.